In cPanel for FTP servers like PureFTP, we perform the following steps.Ģ. In most of the cases “FTP cannot retrieve directory listing” error happens when passive port range is not mentioned FTP server configuration. Finally, under Passive mode > choose Fall back to active mode and click ok to save.ģ. Then under Active mode IP > select Ask your operating system for the external IP address.ģ. Go to Settings > Edit and click on C onnection > FTP and choose Active.Ģ. Then, try to change the default transfer mode by simply doing the steps below.ġ. By default, FTP clients like FileZilla, CuteFTP uses passive as transfer mode.īut, in some cases, you may get an error like “FTP cannot retrieve directory listing” in passive mode. Also, change the Logon Type to Normal and enter Username and Password.įTP operates in both active and passive mode. Then add Host and change Encryption to only use plain FTP.ģ. First, we click on the File menu and choose Site Manager.Ģ. So, we changed the encryption to “ only use plain FTP” by executing the below steps.ġ. This happens when encryption is set to “ Use explicit FTP over TLS if available” in FTP client settings. Response: 227 Entering Passive Mode (11,22,33,44,167,111)Įrror: Failed to retrieve directory listing Wrong encryption settings in FTP clientįor instance, in FileZilla, when you connect to FTP server, you will see something like this. Here, we have the top 4 reasons for this error to occur and how we troubleshoot it.ġ. Now, let’s see the reasons for the error and the real solution to fix it. Error: Failed to retrieve directory listing Users encounter an error message like this. This error “FTP cannot retrieve directory listing” means that the user could not access the files from FTP server.

What is “FTP cannot retrieve directory listing” error?

Today, we’ll see how our Support Engineers fixed the issue for our customers. That’s why we often get requests from our customers to solve the error like “FTP cannot retrieve directory listing” as part of our Server Management Services. This error is caused due to the bad settings in the FTP server, misconfiguration of FTP client, when passive mode setting disables and much more. Are you getting an error like “FTP cannot retrieve directory listing” when you try to access FTP server remotely?

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